Frequently Asked Questions - Initiative

What if a student forgets to charge their laptop and the battery is dead?

 

IT has provided teachers with two spare charging cords for students to use in the classroom if needed.  There are not enough spare charging cords or power outlets for all students; however, so the best solution is for students to develop a routine for charging their laptops each night.

What if my student forgets to bring the laptop to school?

The LRC has a small number of “loaner” devices for students to check out for the school day if needed.  Priority for these loaners goes to students experiencing equipment issues outside their control.  Again, there are only a limited number of these loaner devices available.

What happens if a student’s laptop is broken after check out?

If a laptop breaks, it should be turned into IT for repair.  During this time, the district will provide a loaner laptop, for which the student is liable while it is in their possession.  Once the original laptop is fixed, the student will be notified to return the loaner for the original device.  If the damage to the laptop is determined to have been caused by student negligence or abuse, there will be a fine assessed for the repair costs, as stated in the contract.

What if the laptop is stolen?

A stolen laptop needs to be reported ASAP to IT.  For insurance coverage, a police report must be filed and a copy provided to the school within five days.  The student will be able to check out a loaner device until the loss issue is resolved and a permanent replacement device provided. 

My student is on a sports team and/or is taking PE. How will the laptop be kept secure?

A secure location will be made available for students in PE and on athletic teams to keep laptops safe during these programs.

How will my student be protected from objectionable material?

Filtering software is installed on each laptop.  This software runs even when students are not at school.  Objectionable websites are screened out; however, no filtering system is perfect.  If a student inadvertently accesses an objectionable website, students and/or parents can alert IT, and they will address the issue.  Internet safety is also taught to students in school to help them stay away from objectionable material and to stay safe online.

I don’t allow my student to have a password on their home computer so I can monitor its use. How can I know what my student is doing on the school computer?

While we prohibit sharing passwords with unauthorized users, parents are considered authorized users on all student accounts.  Ask your student for their username and password and monitor their usage.  We encourage you to know what your student is doing on their device both in and out of school.

Home Internet access is expensive. Are families required to provide Internet access at home?

Office 365 enables students to work in the desktop version of OneNote without Internet access.  Some school assignments may require Internet access, but many do not.  If a student qualifies for free or reduced lunch, their family is eligible for reduced-cost Internet through Internet Essentials.  This program offers basic home Internet service for $9.95 a month plus tax, with no activation fees, equipment rental fees, or price increases.  For more information, visit InternetEssentials.com or call 1-855-846-8376.

Why can’t my student bring his/her own computer to school (BYOD)?

 

There are several reasons why we are providing the same computing devices to all students: safety, instruction, technical support, and equity.

Safety: We have installed web filters and have other safety precautions that help prevent students from accessing inappropriate or unsafe websites while at school or home.  We can’t be sure that devices brought from home meet this same standard.

Instruction: Every district device has the same software, so teachers can efficiently teach entire classes and help individual students.  Trying to teach a lesson with several different kinds of software and/or different versions of that software is very difficult.

Technical Support: We can provide more robust technical support by having all students use the same device.  We can’t offer the same level of support to an unlimited universe of devices, which could lead to more computer downtime and lost learning opportunities. 

Equity: Many families cannot afford to purchase laptops for their children.  If all students are using the same device, they can focus on what they are learning with the device, not on who has which device and what else is on it.  

What if I don’t sign the agreement? I don’t want my family to be responsible for the laptop.

If no parent or guardian signs the agreement, a student will still get access to a computer when he or she is at school. To facilitate this, the student will need to report to a designated area (office, library, etc.) both before and after school to check-out and check-in their laptop.  If the student intentionally damages the computer, families will still be liable for the damage, the same as with any piece of school-owned equipment.

Need additional information?

Additional questions can be submitted to Christopher Collins, Director of Information Technology.   

Visit

15510 1st Ave NE

Duvall, WA 98019

Call

T: 425-844-4500

 

2019 Riverview School District IT Department